HipChat Blog - Latest Comments

Re: How Adobe ruined Fireworks CS4/CS5

Kemalemin — Sat, 28 Jan 2012 09:01:50 -0000

I couldn't agree more! Any fix from adobe lately??

Re: Price changes, they are a-comin’

Geekrebel — Fri, 27 Jan 2012 04:53:38 -0000

We hated the old pricing model, especially after some features (long term chat logs, private chats) were suddenly removed from the plan we were on. These were deal breakers and we stopped using Hipchat as a result. Will look at it again, but hope that the price mix & match was a result of a better, more customer centric philopophy.

Re: HipChat is 2 Fast 2 Furious

Garret Heaton — Thu, 26 Jan 2012 14:47:22 -0000

No ETA on that yet - it's not a trivial thing to add. :)

Re: HipChat is 2 Fast 2 Furious

Nick Pfisterer — Thu, 26 Jan 2012 14:24:58 -0000

Excellent! I have to ask, though.. when can we expect to see group voice chat? That is the one and only feature holding me back from switching my team from Skype to HipChat. Everything else about your product is right up our alley. :-)

Re: HipChat is 2 Fast 2 Furious

Ben Lang — Wed, 25 Jan 2012 14:18:57 -0000

Amazing!

Re: Holiday emoticons!

Domanique Alicia — Mon, 09 Jan 2012 17:24:16 -0000

My poor coworkers. I've just been going crazy trying to find out the secret two. I figured out (bumble), but no one else!

Re: Hey smart guy – stop trying to do it yourself

Garret Heaton — Thu, 05 Jan 2012 14:24:53 -0000

We'd love to allow for file sharing through other clients, just haven't had time to build it yet and there has been little demand. By the way, this is the most updated info about our XMPP support: https://www.hipchat.com/help/c.... Not sure how you ended up at this old comment. :)

Re: Hey smart guy – stop trying to do it yourself

snownskate — Thu, 05 Jan 2012 14:19:08 -0000

This is unfortunate that you can't file-share while using a third party IM client. A lot of us chat on other platforms as well, making universal IM clients ideal to reduce desktop clutter....other IM platforms do this just fine (including other XMPP servers), any chance this will change in the future?

Re: Try at your own risk: Growl support

Hugues — Mon, 02 Jan 2012 22:02:53 -0000

Hey, Growl has update to GNTP support could you update too ?

Re: Sign in from multiple locations at once

rhuk — Sat, 31 Dec 2011 12:27:34 -0000

Thanks so much! This is huge!

Re: Sign in from multiple locations at once

Garret Heaton — Sat, 31 Dec 2011 09:20:44 -0000

Not adressed in this update but still one of the big things on our list. Our existing suggestions still apply.

Re: Sign in from multiple locations at once

mbontemps — Sat, 31 Dec 2011 04:05:56 -0000

Great work! What about signing in to two different accounts from the same location (client chat + internal chat for example)?

Re: Sign in from multiple locations at once

Ivan Brezak Brkan — Sat, 31 Dec 2011 03:12:40 -0000

Awesome :D

Re: Price changes, they are a-comin’

Peter Curley — Tue, 29 Nov 2011 12:18:32 -0000

Guest access has a pretty specific use case. It wasn't designed as a way to get around paying for users. :) Shoot me an email at pete@hipchat.com so we can talk in more detail. Thanks!

Re: Price changes, they are a-comin’

Joshua — Mon, 28 Nov 2011 17:46:53 -0000

This presents a pretty big issue for us. We give out a lot of accounts to our internal company members who aren't active members of the team, mostly so they have view access to the chats (they do participate, but rarely). Now, we'll be paying around twice as much to do this, or removing those users.

Guest accounts might be an option, but don't really work all that well (since you have to manually give guests access to each room, you can't 1-1 chat with guests, and other issues).

I really like HC, but this makes me wonder if/how it'll work for us...

Re: HipTip: Slash commands

Garret Heaton — Mon, 28 Nov 2011 14:37:20 -0000

It would need to be supported by the client you're using. Our clients just detect when your message starts with "/topic" and send a special change-the-topic command to the server (details in XMPP spec).

Re: HipTip: Slash commands

Franklin Webber — Mon, 28 Nov 2011 14:20:04 -0000

How would someone perform these commands through a jabber client?

I tried setting the topic and the message sent to the channel is the literal text '/topic my message that will become a title'.

Re: Price changes, they are a-comin’

Garret Heaton — Thu, 24 Nov 2011 11:24:56 -0000

If you sign up for one of the current plans today you'll be able to upgrade to the new style at any time. But once the new plans go live tomorrow you won't be able to sign up for the old style of plans anymore. Hope that helps. :)

Re: Price changes, they are a-comin’

Chris Ked — Thu, 24 Nov 2011 05:00:53 -0000

You put me in a though situation. Not sure if I should upgrade today or wait for the new prices =)

Re: How Adobe ruined Fireworks CS4/CS5

Dominic Michael — Thu, 24 Nov 2011 03:21:33 -0000

The workaround would be, choose the Custom Anti_Alias and set correct sampling value. Hope this helps.

Re: Price changes, they are a-comin’

Peter Curley — Wed, 23 Nov 2011 12:04:14 -0000

It's definitely far, you don't have anything to worry about. We're trying to go above and beyond with our existing customers to make sure they're always taken care of.

Re: Price changes, they are a-comin’

Stevn Bartley — Wed, 23 Nov 2011 10:35:31 -0000

OK. That clarifies where there might be savings for small teams. I guess the larger concern for us is that in other comments posted, you have replied that "We don't currently have a plan to end those prices, but it's probably not forever.". This would indicate that at some point (near/far??) the pricing change will be enforced on existing accounts and would raise our price by 150%. It is the unknown of when/if this is going to be forced on us and the amount of the increase that makes us question continued use of the product.

Re: Price changes, they are a-comin’

Garret Heaton — Tue, 22 Nov 2011 10:21:07 -0000

Guest Access will be enabled for all new paying customers and guest accounts won't count towards the $2/user/mo cost.

Re: Price changes, they are a-comin’

Ben Walton — Tue, 22 Nov 2011 01:16:25 -0000

How does the pricing work for Guest Access?

Re: Price changes, they are a-comin’

Peter Curley — Mon, 21 Nov 2011 15:07:59 -0000

As I mentioned in the blog post, many small teams (~5 people) are currently paying for Plus so they can have all the features: private rooms, guest access, and full chat history. On the existing system they pay $24/month. On the new system, they'll pay $10/month.

If the old system works better for your specific company, then please stay on it. We're trying not to force anyone to do something they don't want to. We're just trying fixing issues with our current billing system.